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01 Develop Procedures and Practice to Respond to Concerns and Complaints

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Unit 19 01: Develop Procedures and Practice to Respond to Concerns and Complaints
QCF level:
5
Credit value:
6
Guided learning hours:
40

Unit summary: The purpose of this unit is to assess the learner’s knowledge, understanding and skills required to develop, implement and review procedures and practices to address concerns and complaints. It covers the relevant regulatory requirements, codes of practice and relevant guidance, and analyses the impact of these on service provision.

All unit questions have been answered accurately and concisely and act as the perfect aid to getting you in the right frame of mind for completing your unit.


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